Operating Notes
Company-Building Under Real Constraints
Decisions about customer concentration, automation, services, enterprise risk, and pivots.
Founder and CEO of Routespring
Routespring handles the parts of corporate and airline crew travel that booking systems leave behind: disruptions, hotels, payments, and reconciliation.
I write about building companies and using software when the work is still messy.
Mid-project. As always.
Routespring
The product covers crew travel, hotel coordination, disruption recovery, payments, and reconciliation. I am testing where voice and LLM agents can take work off a person's plate, and where a person still needs to make the call.
RoutespringEssays
Operating Notes
Decisions about customer concentration, automation, services, enterprise risk, and pivots.
How founders can distinguish a slow strategy from a broken premise before sunk cost makes the decision for them.
The hard part of flight routing was never finding the cheapest itinerary. It's that 'cheapest' and 'best' are different questions, and one of them is a hard rule while the other is a matter of taste.
Most production failures in integrated systems aren't yours or theirs. They're the handoff between the two, and that's exactly where nobody looks first.
Before Routespring
I helped build Pine Labs, GlobalLogic, hCentive, and Gallop.ai. The company history has the dates, roles, and sources.
Co-founder and advisor
A hands-on robotics and engineering program for young students. I help with strategy, technology, and the occasional problem that needs more adults than children.
Up RoboticsOff Duty
Away from work: robotics, over-built home infrastructure, and ranked lists of films and shows I keep thinking about.
Off DutyContact
For airline, travel, founder, or Up Robotics conversations, use the contact page.