Operating Notes
Company-Building Under Real Constraints
Decisions about customer concentration, automation, services, enterprise risk, and pivots.
Founder and CEO of Routespring
I run Routespring.
Routespring handles the parts of corporate and airline crew travel that booking systems leave behind: disruptions, hotels, payments, and reconciliation.
I write about building companies and using software when the work is still messy.
Mid-project. As always.
Routespring
Travel software for the cases that do not fit the form.
The product covers crew travel, hotel coordination, disruption recovery, payments, and reconciliation. I am testing where voice and LLM agents can take work off a person's plate, and where a person still needs to make the call.
RoutespringEssays
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An AI task is not done until the world has changed
Months of running my working life on AI agents taught me the to-do item is the wrong primitive. Obligations need a source, an owner, readiness, authority, and proof.
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PillWatch: the gap between 99 percent and a missed dose
Four high schoolers, a $60 computer, and the math that makes per-cell accuracy a misleading headline.
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1,029 cells: the case for small, honest datasets
PillWatch's training data is tiny and condition-stratified, and labeling it taught the team more than tuning models did.
Before Routespring
I helped build Pine Labs, GlobalLogic, hCentive, and Gallop.ai. The company history has the dates, roles, and sources.
Co-founder and advisor
Up Robotics
A hands-on robotics and engineering program for young students. I help with strategy, technology, and the occasional problem that needs more adults than children.
Up RoboticsOff Duty
Away from work: robotics, over-built home infrastructure, and ranked lists of films and shows I keep thinking about.
Off DutyContact
For airline, travel, founder, or Up Robotics conversations, use the contact page.