July 2026.
About
I am Tarun Upaday.
I build software, teams, and operating models for workflows where failure has real consequences: health coverage, enrollment, payments, and airline operations.
I co-founded GlobalLogic, hCentive, and Pine Labs, serving as CTO at each, and now lead Routespring. My work sits at the customer-to-product boundary: understand the operating problem, design the system, get it into production, and turn repeated implementation work into product.
Routespring
At Routespring, I’m building LLM and voice agents for exception-heavy airline operations. Each agent needs clear permissions, checks against the systems it touches, and an explicit handoff to a person. I spend much of my time defining those boundaries and getting the systems into production.
The Routespring page has more about the operating problems and where the agents fit.
hCentive
We built ACA health-insurance exchanges for CMS and five states. We also built enrollment and billing infrastructure connecting nine carriers to 18 state exchanges and processing more than seven million enrollments.
I led a 30-person technical pre-sales and architecture team across the US and India, owned the product roadmap, and translated HIPAA, SOC 2, and ISO 27001 obligations into engineering controls.
The company history covers the rest of my earlier work, including GlobalLogic, Pine Labs, and Gallop.ai.
Up Robotics
I coach youth robotics at Up Robotics and mentor PillWatch, a high-school edge-AI research project.
Outside work
I like building things at home. The current setup includes a serious network, cameras, automation, and more 3D-printed parts than the house needs.
I also keep ranked lists of movies and TV I recommend.
Elsewhere
Get in touch
If you work in airline operations, applied AI, or company building, the contact page is the best way to reach me.