Tarun Upaday.
Tarun Upaday

Mid-project. As always.

About

Founder. Builder.

If I have one skill, it is this: I show up early, I build the product and tech foundation, and I stay long enough to see if the thing has legs.

What I'm building

Routespring is a B2B corporate travel platform I co-founded with Hitesh in 2020. Last year we turned sharply into airline crew travel — the messy layer between scheduling systems and a tired pilot finding a hotel room at 2 AM during an irregular operation. It's been duct-taped together forever because it never fit traditional software: too much unstructured text, too many phone calls, too many exceptions. Exactly the shape of problem LLMs and voice agents are now good at. Voice agents that call hotels, rebooking engines that resolve disruptions in minutes, software that does the services work itself.

The companies before this one

hCentive (2009–2020). Co-founder and CTO. Healthcare eligibility, enrollment, and exchange technology, built while the ACA was still being argued about on cable news. Acquired by Optum.

GlobalLogic (2000–2009). Co-founder and Head of Engineering. Built the first team, helped grow it into a global product engineering company. Sold to private equity in 2013 and later to Hitachi for $9.6B.

Pine Labs (1998–2000). Co-founder and CTO. Started in a small office in Delhi building card-based payment systems for Indian retail. It's now one of India's largest fintech companies.

Three happy endings so far. The fourth is in progress — which probably says more about my co-founders' judgment in picking me than anything else.

Side projects

I'm a tinkerer by temperament. My home doubles as a small lab: a dozen UniFi access points I probably didn't need, and 3D-printed outlet plates I designed myself because the off-the-shelf ones are offensively generic.

On my weekends I coach youth robotics teams. It's been the best management training I've ever had — patience, systems thinking, and knowing when to let the kids debug their own code.

Separate ranked lists of movies and TV I recommend live on their own pages.

Get in touch

If you're working on something interesting in aviation, corporate travel, or AI in operations — or you just want to argue about why anyone needs a dozen UniFi access points (they do) — the Jumpseat is the best way to reach me. You can also subscribe to The Manifest for new writing.