Writing / Subject
AI and automation
Applying AI to operational work — what it removes, and what it only moves.
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Pivot gates
How founders can distinguish a slow strategy from a broken premise before sunk cost makes the decision for them.
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Routing optimization isn't a shortest-path problem
The hard part of flight routing was never finding the cheapest itinerary. It's that 'cheapest' and 'best' are different questions, and one of them is a hard rule while the other is a matter of taste.
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Build versus buy is really a question about who owns the interface
The standard framing — compare the cost of building to the cost of buying — misses the question that actually decides it: does the vendor's product expose the interface you need, or just the outcome?
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Manual minutes per transaction is better than "AI adoption"
"AI adoption" is one of the least useful metrics in software. Manual minutes per transaction is hard to fake, captures hidden labor, and separates adopting AI from actually improving operations.
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Knowing whether a workflow is actually automatable
Every workflow looks automatable from a distance. Up close it's a sequence of judgments, not clicks. Five questions to ask before you automate anything — and why the process that works 80 percent of the time is the most dangerous kind.